Morgan Marine operations during COVID-19 restrictions

Posted on: 25th March 2020 15th March 2021

Updated on: 15th March 2021

Dear valued Morgan Marine customer,

New National Restrictions from 5 November 2020

As directed by Government, Morgan Marine will remain open for business services including boatyard, engineering, and moorings & storage. This means that hoisting activities will continue, and Yards will be accessible for essential maintenance purposes. Our Chandlery will remain open for essential hardware and convenience store supplies, although strict social distancing measures and shop occupation limits will apply. We will be encouraging telephone orders and arranged collection of goods. Boat sales activity will be limited to web-based and telephone sales. Pre-arranged boat deliveries will continue, executed in-line with Government regulations and social distancing requirements.

No overnight stays are allowed on boats, unless the boat is acting as a primary residence. With respect to how the latest restrictions effect leisure boating, the current Public Health England Regulations do not provide complete clarity, and we advise customers make their own choice based upon Government advice – but recognise that, in general, you should not meet people socially.

The Government’s latest Regulations state that a person may leave the place where they are living for “the purposes of open-air recreation”. As a minimum, this will mean customers following the latest rules of household bubbles, meeting only with people that they live with, or when alone, with one other person from another household if the place of meeting is exclusively outside.

We recognise that during these challenging times, you may be concerned about the security your boat if it is kept with us and if you are unable to access it. If you are unable to attend to your boat, please do let us know. Our team will regularly check boats on the pontoons to check they are secure, and we will carry out frequent walks around the yards to visibly assess boats from the ground.

The office is open should you need any support, although we are operating a strict 2m distancing policy and ask that face coverings are worn. In support of the intent of the National Restrictions, we encourage telephone interaction over physical presence, but will be on hand to offer expert advice as required. We are constantly monitoring our emails.

Should you require any Chandlery supplies, we will be happy to accept card payments over the telephone and deliver your goods to your boats, leaving them in a safe place where you can collect them without physical contact, or we can provide an arranged drive and collect service whereby we will place your goods in a designated area and you can collect them safely. Our shop is open with COVID-19 restrictions in place.

We thank you for your business and support and wish you well as we all continue work together to address this unprecedented situation.

Stay safe and keep washing those hands – Remember ‘Hands. Face. Space.’

The Morgan Marine Team

Our Customers Say:

Thought I’d send you a note to say how pleased I am with the MF 1095 and all the systems that you’ve put in. The boat has done 20 hours and the engines will be serviced shortly. There have been no issues arising and all systems function properly.

Can I take this opportunity to thank you for taking the time helping me with this. It is refreshing to work with you and your organisation and receive great customer service along with outstanding attention to detail. Normally I just get stock answers because I am asking technical questions which would involve doing some work.

Just to thank you all for a very efficient and professional service. Thank you for delivering our boat to the Norfolk Broads and sorting out our bow thruster.

I love an “anything can be done” attitude! Wish you & your team were closer to Poole

Thank you for all your help and fantastic service

Harbour Master

Thank you for a great response on getting our boat out, assisting with repairs and re-launching.Your team is a credit to you - they made something difficult and problematic into something stress free.

Absolutely love the new boat - an absolute beauty. It's everything I hoped it would be and more 😎👍. Thanks very much for all your help in getting the deal over the line.

Just to confirm safe receipt of my new tender and to thank you and the team for efficiently getting everything sorted!I’m delighted with the new purchase and can not wait for the summer!I am sure we will do business again in the future.

It’s a pleasure doing business with you and I’m sure Morgan Marine will flourish with your genuine / honest approach to business.

I feel that I must say, that your never ending helpfulness, customer focus and down right hard work is very much appreciated

Thanks for all your help and the very nice work to the bow of the boat.

Thank you for the very efficient and professional service provided on the 16/3/2021 which included collection from mooring, hoist out power wash, lowering both masts and hoist on to a transporter. All done with the minimum of fuss by a very cheerful staff.

Our huge thanks to the Morgan Marine team - an amazing experience from start to finish - even the challenging delivery!

Many thanks to Morgan Marine for doing the right thing for the environment and wildlife. If only everyone would do the same.

Lovely to meet you and we would like to thank you very much for your time and expertise over the past couple of days. For us it was invaluable and certainly made the trip over very worthwhile.

Cheers for the work you guys did on my Dory. The engine runs lovely now - thanks!

Many thanks again for all for your hard work in brokering the deal and delivering the boat. All greatly appreciated. I hope restrictions ease quickly and you have a great summer.

Thanks for your continued efforts - the service and level of contact is not seen enough these days - you are the exception.

Thanks to all at Morgan Marine for your help over the last year or so. Your guidance, advice, service and support has been first class.

I'd just like to thank you for all your help over the last few years. You've always been very nice to deal with. I wish you the very best for the future.

prev next